You can retake the CanopyCredential assessment up to 3 times a year, with a waiting period of 90 days between tests.
If you have successfully completed the CanopyCredential test, and you want to further improve your test scores, you may purchase/sign up again to retake the assessment up to 3 times in a year, with a waiting period of 90 days between tests. A re-testing fee applies.
If your assessment is terminated or paused in the middle due to unavoidable technical issues, please reach out to us to determine whether we can reset your assessment.
If your assessment is terminated or paused before it is not submitted due to personal reasons, your seat is considered as "used", and you may purchase/sign up again to retake the assessment.
If you are part of an institutional license, the rules and guidelines for retaking the assessment will vary based on your institution's policy.
Please note that when you retake the CanopyCredential test, your new scorecard will replace your old scorecard in your Canopy profile. If you wish to retain your old scorecard, please download it from your user profile at canopylearn.io before requesting to retake the test.
Scores are assigned using a rigorous standardized process. However, if you believe your score is erroneous, please reach out to us for a one-time appeal and our experts will review your score.